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1. How do I change the name on my bill?

If your name has changed and you are the original customer-of-record on your bill, simply visit our office with your identification and sign for service under this new name. You may also apply by emailing our office or faxing us (508-946-3700) a completed Residential Customer Registration Form (PDF); be sure to also include a copy of your driver’s license. If you are transferring the account to a new person, you will need to close your account, requesting a final reading for a final bill that you are responsible for paying. The new customer-of-record will need to sign for service prior to our final reading so that service can be seamlessly transferred to their new account.

2. Can I sign up for service online?

Yes, you can. We would love to see you and welcome you to the community but if you can’t make it into our administrative office, please sign up for a new account using the Residential Customer Registration Form (PDF).

3. Can Middleborough Gas and Electric Department recommend a contractor who can service my gas appliances?

As a municipal utility, we can’t recommend any contractor but you can read our Natural Gas Appliance Repair Services List (PDF) which details known licensed plumbing contractors doing business in the area. This list is provided as a convenience to help with your search. Middleborough Gas and Electric Department makes no representations or warranties regarding the qualifications or quality of workmanship of any of these contractors, nor is the listing to be considered an endorsement of any such contractor.

4. Can I call Middleborough Gas and Electric Department when my gas appliance isn't working?

Emergencies

You should call Middleborough Gas and Electric Department gas division staff at 508-947-1535 for natural gas emergencies, such as a natural gas odor of rotten eggs in the area of your appliance. If the smell is strong, call 911!

Non-Emergencies

For other service concerns, call a local licensed contractor. This includes no heat, no hot water, problems with pilots, and stove malfunctions. A properly licensed contractor will have the necessary equipment and access to parts to make repairs quickly. We recommend you find a contractor before something breaks. If you qualify for fuel assistance, funds are available to help you pay for necessary repairs to your heating appliances.

5. What documents do I need to apply for service?

We’ll need a copy of your driver’s license to verify your identity. If you stop in, we’ll take a copy and your signature here in our office. If you apply online, be sure to include a copy of your driver’s license when mailing the Residential Customer Registration Form (PDF) or a scan to include when applying by email or faxing our office at 508-946-3700.

6. How long does it take if I come in to sign for a new service?

We’ll process your request right away but we’ll still need 48 to 72 hours to set up the account and read the meter at the location for a final bill to the previous customer. Please include this amount of time in your moving schedule.

7. When will I get my first bill?

Our bills are produced and mailed based on a reading "route". Your first bill will come based on your location generally within a 30-day period and could come as early as two weeks after you sign for service. This first bill may reflect a partial month but your next bill will show usage for the full month.

8. What are my payment options?

Bills may be paid in person, online or through the mail. You can even go paperless and receive an electronic bill only. Read more about your payment options to decide for yourself.