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Crews may come and then leave your area before power is restored for several reasons:
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Our restoration efforts can involve damage reports from locations throughout 101 square miles. You may see trucks and crews we have brought in from other towns to help. Most probably, the cause of your power outage could be a distance away from you and that’s where we are. Even if you don’t see a MGED truck on your street, we will be out there working to get power restored to every customer who has been affected.
It’s possible for neighbors to be served by different circuits. Circuits don’t necessarily align with streets, neighborhoods, or community boundaries. There may be damage to the service line between your home and the rest of your neighborhood and even damage to your own service cable. Call us at 508-947-1371 to let us know if you are still without power.
Consider all downed lines are energized and call MGED at 508-947-1371.
During an outage, where a downed wire is reported, a hazard responder (not a repair crew) shows up first to assess the situation. Once public safety is assured, the hazard responder moves on to the next reported location. Only then does the line crew come to fix the problem. This may take some time. If you are concerned that the wire is endangering your safety, call us at 508-947-1371.
First, we need to fully assess the damage to 101 square miles of the service area. It is impossible to accurately predict restorations of specific circuits serving particular residences because of the many challenges and hazards that may be hidden within tree-damaged areas. We attempt to give updates on our efforts at least twice each day so that residents can gauge our progress. We will always communicate as much information as we possibly can on our website, in the media, and with individual calls to customers.
Sometimes, after a line is repaired in one location, other damage causes the line to go out again. At other times, it may be necessary to turn off your power once more to safely repair other problems. In any case, our crews work to restore your power again as soon as safely possible. If your power comes back on, then goes off again, please let us know by calling our outage line at 508-947-1371.