When will you know how long I might be without power?

First, we need to fully assess the damage to 101 square miles of the service area. It is impossible to accurately predict restorations of specific circuits serving particular residences because of the many challenges and hazards that may be hidden within tree-damaged areas. We attempt to give updates on our efforts at least twice each day so that residents can gauge our progress. We will always communicate as much information as we possibly can on our website, in the media, and with individual calls to customers.

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1. Why do your trucks and people keep going by but nothing is happening?
2. Why haven’t I seen any MGED trucks?
3. Why are my neighbors on and I’m not?
4. What should I do about the wire laying in my driveway / street?
5. When will you know how long I might be without power?
6. Why did my power come back on, then go off again a few minutes later?