Letter to Our Customers

General Manager Jackie Crowley talks about these necessary steps
MGED Letter to Customers

To our MGED customers,

As we all learn how to managed in this world-wide crisis, we at MGED want you to know that we’re here and working to keep things running safely and securely. Right now, our administrative and public offices are closed to customers and visitors but we are still working in these locations with nearly a quarter of our staff working remotely to be sure all systems are running smoothly.

All of our employees are reducing public contact and using safe practices, including more use of personal protective equipment (PPEs).  We have a good stock of needed materials to support normal operations or outage repairs. MGED participates in mutual aid programs with the 40 other municipals electric systems in Massachusetts; another 36 in New England and 2,006 in the United States. If needed, we can submit a request for qualified resources if we become concerned about staff coverage. Even with the State Declaration of Emergency Measures to start tomorrow at noon (3/24)– MGED staff will continue to maintain the system, and be available to respond to electric outages and natural gas odor and emergency calls.

We want you to know that we can work with you to make our way through this unprecedented situation. We will be suspending all service shut-offs until further notice and we’ll provide updates to customers on a regular basis. This includes updates in print in the Messenger customer newsletter, by email, online and when it’s necessary by notice in the mail. Please call us during business hours of 8:30 AM to 5PM, Monday through Friday or visit us online at MGED.com to learn more.

Above all, we want to help you stay safe and stay well. We ask that you keep a distance of 6-10 feet from MGED workers if you see them.  We also ask that you keep your contact information, email and phone numbers, up-to-date with us so that we can reach you when we need to. Thank you for your continued support. We are committed to keeping your lights on and the hearth warm in these challenging times.

Please stay well,

Jackie Crowley, General Manager