Supporting Our Customers

Assisting with worries about your MGED bills
Online Home Energy Audit and Help

We realize many of our customers are facing challenges of their own right now. We're doing what we can to ease your worries.

  • MGED will not be shutting off service to customers due to late-payment or overdue bills. This will continue until the COVID-19 Emergency declaration is lifted. Any calls threatening to shut off your service are coming from scammers!

  • MGED customers will not lose their prompt payment discounts on overdue or unpaid bill amounts accrued during the COVID-19 emergency.

  • MGED will not be charging late fees on overdue or unpaid bill amounts accrued during the COVID-19 emergency.

  • MGED does not report any customer payment or credit history to agencies that affect credit ratings.

  • MGED bills are often 25 to 40% lower than typical bills in other towns served by investor-owned utilities and that helps too.

Even though you may not be able to pay your electric or natural gas bill in full, we encourage you to call our customer service representatives and make a plan. Even a partial payment for the coming months will help keep your past due balance manageable and get you back to a zero balance faster when you begin to receive emergency aid. That will be one less worry. (508-947-1371 from 8:30AM to 5PM or Contact Us online)

We also want to help you save energy to lower your bills while sheltering or working from home. It might be easier than you think.

For our business customers, we've made the FREE Basic Business Energy Evaluation also virtual - now offered fully online with a live expert. Low or no use of your business space can be a good time to take advantage of this free service.

MGED is actively working with agencies like those that distribute fuel assistance as well as the Chamber of Commerce to identify the variety of programs now available funded through federal and state legislation. A stimulus package has been passed by Congress to help Americans in need. As information becomes available, it will be updated on www.coronavirus.gov